Press Releases
DOLE’s rebounding performance on speedy resolution of labor cases secures clients’ satisfaction
Tuguegarao City - Adherence to several labor enforcement strategies and reforms in the country has contributed to the speedy settlement of labor complaints filed at the DOLE – Cagayan-Batanes Field Office (CBFO).
Through the Single-Entry Approach (SEnA) mechanism of DOLE, two labor complaints were settled amicably in less than 30 days, a first rebounding performance of Cagayan-Batanes field office this year that received outstanding client’s satisfaction rate for the rendered service.
Arcely D. Parallag, Single Entry Approach Desk Officer (SEADO), said the speedy resolution of the complaints was achieved by being impartial in dealing with the issue and the specific provision of labor standards laws were explained with clarity and integrity to both parties.
CBFO Executive Officer Saturnino A. Martinez, said “the speedy resolution of these labor complaints is an impressive indicator that the mechanism is effective in providing fast and responsive settlement of labor complaints.”
Parallag said the two complaints filed involve workers who sought the legal assistance of the DOLE field office through SEnA in settling their complaints involving labor standards violations against their respective companies.
One of the complainants filed a complaint on January 8, 2021 for underpayment of wages and non-coverage of SSS, Philhealth and Pag-IBIG. The employee was elated for the timely resolution of his case filed including the release of his monetary claims.
Another settled complaint involved three employees of an employer who filed a complaint on January 6, 2021, against the latter for alleged underpayment of wages, non-payment of 13th month pays, holiday pays, overtime pay and non-remittance of SSS, Philhealth and Pag-IBIG premiums.
The settlement of the complaints resulted into payments/releases of P61,982.51 quitclaim and payment of contributions to SSS, Philhealth and Pag-IBIG amounting to P96,300.00.
“We want honesty and integrity in the service be felt by all workers especially to those in the grassroots since it was observed that these workers are usually the victims of labor standards violations,” Martinez said. ###
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