Press Releases
DOLE 2 strengthens conciliation-mediation; capacitates Desk Officers

TUGUEGARAO CITY, Cagayan -- Recognizing the importance of capable frontline personnel involved in conciliation and mediation of labor issues, a two-day capacity building for Single Entry Assistance Desk Officers (SEADOs) was conducted by the Department of Labor and Employment - Regional Office No. 2 (DOLE 2) together with the National Conciliation Mediation Board (NCMB).

Twenty – two (22) selected SEADOs from DOLE 2 and its attached agencies such as Overseas Workers Welfare Administration (OWWA), National Labor Relations Commission (NLRC), National Conciliation Mediation Board (NCMB), Philippine Regulations Commission (PRC), Regional Tripartite Wages and Productivity Board (RTWPB) and Philippine Overseas Employment Administration (POEA) participated in the activity.

The resource speaker Director Gil G. Caragayan of NCMB 2, emphasized during the activity that aside from knowing the process of handling Single Entry Approach (SEnA) Request for Assistance (RFA), a SEADO must exert all efforts to effectively help both requesting and responding parties arrive at an amicable settlement.

“Always remember that it is important to possess the traits and qualities of a SEADO to achieve the main objective of SEnA. Being a SEADO doesn’t only require you to be knowledgeable of labor laws but also to have profound understanding of both party’s situations. You have to put yourselves in their shoes,” Dir. Caragayan said.

Topics discussed were on Constitutional and Legal Bases of Conciliation, Advantages of Conciliation-Mediation, Qualities of an Ideal Conciliator, and the Conciliation – Mediation Model. After the discussions, the SEADOs performed a mock conciliation to assess what they have learned during the activity.

During the closing program, DOLE 2 Regional Director Atty. Sarah Buena S. Mirasol reminded the SEADOs to lean towards protecting labor. “Alam naman natin na ang social legislation is protection to labor. Andito tayo sa level na ito kasi hindi pantay ang ating employer – employee relationship. The employer has all the resources samantalang ang worker ay walang wala. That is why as SEADO, you have to balance everything and see to it na yung settlement or monetary claim is reasonable and fair,” Atty. Mirasol said.

SEADOs as per DOLE Department Order 107 Series of 2010, or the Single Entry Approach (SEnA), are DOLE personnel in regional office, field offices, and attached agencies of the department who are designated to assess, evaluate, counsel and provide basic conciliation and mediation services to employees who file complaint against their employers.

SEnA is an administrative approach to provide a speedy, impartial, inexpensive and accessible settlement procedure for all issues/complaints arising from employer-employee relations to prevent them from ripening into full blown disputes. Under this approach, all labor and employment disputes shall undergo a 30-day mandatory conciliation-mediation process to effect settlement among the contending parties. (END/JVP/RBE)


by Jolina V. Pelovello

Directors Corner


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